Support & Help
Get the help you need to make the most of PlanningForge. Our support team is here to assist you.
Email Support
Get help via email with detailed responses from our support team.
support@planningforge.comFrequently Asked Questions
Getting Started
Q: How do I create my first planning session?
A: Check out our Getting Started guide for a step-by-step walkthrough.
Q: Can I invite team members who don't have accounts?
A: Yes! You can use guest access to include stakeholders and team members in planning sessions without requiring them to create accounts.
Integrations
Q: How do I connect to Jira?
A: Visit your team settings and follow the Jira integration setup process. You'll need admin access to your Jira instance.
Q: Is SAML/SSO supported?
A: Yes, Enterprise plans include SAML/SSO integration with automatic user provisioning.
Technical Support
Q: What browsers are supported?
A: PlanningForge works with all modern browsers including Chrome, Firefox, Safari, and Edge.
Q: Is my data secure?
A: Yes, we use enterprise-grade encryption and security measures. See our Security documentation for details.
Free Plans
Standard email support
Team Plans
Priority email support
Enterprise Plans
Priority support with phone access
Enterprise Support
Enterprise customers receive premium support services:
- Priority support with faster response times
- Dedicated customer success manager
- Phone support for critical issues
- Custom training sessions for your team